Multiple screenshots of each of the above-steps, including all steps involved in Steps 6 – 8, and also including the publishers phone on the Identify Member screen with their details entered and the error message.If you have carefully followed each step and the publisher still receives this message, please Contact Us and include the following:.Carefully follow the directions in Refresh or Fix Member.Ensure they are entering the correct Member PIN.If the publisher enters “Jose”, but their name in JW Scheduler is “José”, it will not work. If the publisher enters “John” but their name in JW Scheduler is “Jonathan”, it will not work. Ensure the First name they are entering exactly matches the First name field in JW Scheduler.
WHERE IS THE LANGUAGE BUTTON ON JW LIBRARY FOR WINDOWS 10 FULL
Ensure the publisher is entering only their First Name, not Full Name.Ensure the publisher is showing up in the App Members List.Note: See Send App Data for more information.Ensure any Member data has been sent to the App.Note: Click Settings > Check for Updates to download the latest version.Ensure you are using the latest Build version of JW Scheduler.Visit the NW Publisher App Download page for the latest version.Ensure the publisher is using the latest version of the App.Note: If many publishers are unable to Identify Member, please instead see the subheading Many Publishers can’t Identify Member Compare Hourglass App with JW Scheduler.